If you want to be part of a thriving industry working for an international company, then a job in the BPO sector is perfect for you. As its name suggests, Business Process Outsourcing is utilizing the resources of a third-party agency to handle a certain part of its operations.
Many companies connect with the right outsourcing partner to help them manage customer support services, administration or payroll, legal processes, IT-enabled services, etc. Since it covers a broad spectrum of services, it has opened new work opportunities for many small and big companies to delegate processes worldwide.
You may have only completed your studies, but a certification in the related field is a solid foundation to get a good job. Here we list the 5 best BPO online courses to kick-start your career journey.
Fundamentals of BPO: Udemy
Overview:
It’s always best to understand the fundamentals of the BPO sector and to help you get a good start in this course. From the benefits of working with perfect call center outsourcing partner to effects, transformation, and trends, it covers all the basics. The course will also raise awareness about emerging threats and how to deal with them.
Here are the specifications of this course:
Suitable for: IT and non-IT students
Duration: 1 hour 10 minutes divided into 7 short lectures
Certification: Certificate of Completion
Master Outsourcing: Udemy
Leveling up to the next step is doing the Master Outsourcing course for professionals. It is for anyone who wants to know how to outsource business operations, the cost involved, identifying experts, strategies and best practices, documentation, internal management skills, etc. Apart from employees, this course is also beneficial for companies who want to collaborate with international businesses.
Here are the specifications of this course:
Suitable for: Individuals familiar with online communication tools (Zoom, Slack) and professionals who want to improve their project or product management.
Duration: 14 hours 52 minutes, divided into 80 lectures
Included: 3 articles, 2 downloadable resources
Certification: Certificate of Completion
Business Process Outsourcing Strategies in Hospitality: Coursera
If you are interested in the hospitality business and want to work in the back-end or front-end office, this course will help you get there. It is for the beginner level with free enrollment. Learn all the core concepts of the BPO industry, develop successful strategies, identify business processes to be outsourced, and analyze potential challenges. You will be guided by experienced instructors who provide every support during the learning sessions.
Here are the specifications of this course:
Suitable for: Anyone interested in hospitality outsourcing.
Duration: 4 Modules, 9 hours, 3 hours a week
Included: 4 Quizzes
Certification: Certificate of Completion
MBA in BPO Management: Venkateshwara Open University
Though there are numerous advantages to doing an MBA, specializing in BPO management will give you an edge over other students. Looking at the growing demand in this sector for highly skilled workers, prestigious universities have online courses like this one. As a BPO manager, you will learn to coordinate front-end and back-end operations and the company’s outsourcing processes.
Here are the specifications of this course:
Suitable for: Anyone with an undergraduate degree
Duration: 2-year program divided into 4 semesters
Included: SIMT presentation and PPT on global economics
Certification: Certificate of Completion
Advanced Diploma In Call Center And BPO Management (ADCCM): Xavier Institute of Business Management Studies
Here is a management institute offering a comprehensive BPO course for call center management. It offers an advanced diploma certification for anyone interested in working for prestigious companies after completing their schooling. The experienced teachers help in understanding the basic skills required for call center management. Video lectures, important resource materials, and timely feedback on your work with a certificate from a reputed institute will surely help you in your career.
Here are the specifications of this course:
Suitable for: 10 +2 or equivalent
Duration: 3 months (fast track), 1 year (regular)
Certification: Certificate of Completion
Conclusion
Your dream career of working in a BPO is now possible by enrolling in one of the courses mentioned here. These courses will equip you with the relevant training to build a strong foundation with the skills and expertise to excel in this field.
As an undergraduate, you can start your training and get a diploma or a degree in any of the BPO specialization courses. Or as a professional, learn about the management of a call center, outsourcing processes, creating a company’s budget, handling back-end and front-end operations, etc.
The guidance from the best instructors, online education, and certification from a reputed institute will train you in every aspect of the BPO sector.
